Full Service E-Bike-Abo

What is the minimum ageto rent an E-Bike?

Du musst mindestens 18 Jahre alt sein.

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Darf ich mein E-Bike mit einer anderen Person teilen oder an diese vermieten?

Nein, nur der Fahrer, der den Mietvertrag mit uns unterzeichnet hat, darf das Fahrrad benutzen.

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Wie kann ich mein E-Bike aufladen?

Your E-Bike is provided with a charging cable by us.

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Wie viel kostet es, die Batterie vollständig aufzuladen?

The costs may vary and depend on your utility provider. You should assume 0.5 - 0.8 kWh per full charge, depending on the battery type.

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Is it possible to rent an E-Bike for only a couple ofdays or for the weekend?

Nein. Die Mindestmietdauer beträgt derzeit 1 Monat.

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Ist es möglich, mehr als ein E-Bike zu mieten?

Nein. Pro Person kann nur ein E-Bike gemietet werden.

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What are your opening hours?

This depends on the location. You can find the current opening hours on Google Maps.

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How fast do the E-Bikes go?

As fast as you can paddle. However, our E-Bikes can only provide motor assistance up to a maximum of 25 kilometers per hour.

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How do I look after my E-Bike properly?

You are obliged to clean your E-Bike carefully on a regular basis. Also, make sure that you do not leave your E-Bike outside overnight.

Welche Zahlungsmöglichkeiten gibt es?

Your rent can be paid by online card payment, automatic Paypal payments or by iDEAL (limited to certain regions).

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Was passiert, wenn meine Miete nicht abgebucht werden kann?

Bitte vergewissere dich, dass dein Konto oder deine Kreditkarte zum Abrechnungszeitpunkt ausreichend gedeckt ist.

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Should we be unable to debit rent from your designated payment method, we reserve the right to partner with an external agency to collect the outstanding amounts. This may lead to withdrawal of your E-Bike. Further information can be found in our T&C.

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Gibt es die Möglichkeit, mein Fahrzeug zu kaufen?

No, there’s currently norent-to-own option.

Ich habe ein Problem mit meinem Fahrrad, was soll ich tun?

Klick in unserer App auf "Termine", um dein Problem zu melden, und nutze dann die Kalenderfunktion, um innerhalb der nächsten 10 Arbeitstage einen Termin mit uns zu vereinbaren.

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Gibt es regelmäßige Servicetermine?

Ja, du erhältst eine Aufforderung, regelmäßig Servicetermine zu vereinbaren. Das Intervall beträgt in der Regel alle 6 Wochen.

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Wie viel Zeit nimmt ein Servicetermin in Anspruch?

Service appointments take 30 minutes and are handled by our experienced bike mechanics. To ensure that everything works smoothly and so that our mechanic shave enough time for your E-Bike, please be on time for the agreed appointment.

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Was ist, wenn der Schaden so groß ist, dass die Reparatur länger dauern wird?

Sollte die Reparatur deines E-Bikes längere Zeit in Anspruch nehmen, können wir dir je nach Verfügbarkeit ein Ersatz-E-Bike zur Verfügung stellen, damit du schnell wieder auf der Straße bist.

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Wer trägt die Kosten der Dienstleistung?

It depends on the type of damage. If it is normal wear and tear resulting from ordinary use, we will always cover the cost of the repair and you have nothing to worry about. If repairs are required as a result of an accident, the party at fault for the accident is liable. More on this under the section Accident and Theft.

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If you have booked the "Premium protection'' package, and so long as damages are not the result of intentional damage or gross negligence, we will cover the costs to repair your E-Bike rented with us in full or partially even for damages in excess of ordinary wear and tear. Find out more under the section "Premium protection'' package.

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I haven't booked an appointment, can I still get a spontaneous appointment?

‍We work on the basis of appointment bookings and ask you to respect this and always book an appointment. A spontaneous appointment can work, but there is no guarantee.

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I can't come to the repair appointment, what do I have to do?

‍You are obliged to cancel or reschedule your appointment in advance. If you do not do this, you may be charged a contractual penalty.

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You can find more detailed information on this in ourgeneral terms and conditions.

Was sollte ich tun, wenn ich in einen Unfall verwickelt bin?

In case of any injuries andwhen in doubt, please first contact emergency services or an ambulance. Irrespective of who is at fault, please always contact the local police and – in case your E-Bike is damaged – contact us there after.

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What do I have to know if I caused an accident myself?‍

In diesem Fall übernimmst du die Verantwortung. Diese umfasst in der Regel die Verpflichtung, Schäden zu beheben und Verluste, die Dritten entstanden sind, zu ersetzen. Wenn du eine private Haftpflichtversicherung hast, kann deine Versicherung die Schäden an Dritten für dich übernehmen.

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Additionally, you are responsible for compensation of damages to your E-Bike rented with us. If you have booked the "Premium protection'' package, and so long as damages are not the result of intentional damage or gross negligence, we will cover the costs to repair your E-Bike rented with us in full or partially even for damages in excess of ordinary wear and tear. Find out more under the section "Premium protection'' package.

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Was muss ich tun, wenn mein E-Bike gestohlen wurde?

Sobald du feststellst, dass dein E-Bike gestohlen wurde, musst du den Diebstahl unverzüglich bei der örtlichen Polizei melden.

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Once you have the official police theft report, send it to us or bring it to your CYCLE store (please note: a report confirmation is not a valid police report). You need to contact us with the police theft report within a maximum of 24 hours of discovering your E-Bike was stolen.

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The theft report must contain the following information: the place and date of the theft, the internal CYCLE number of the bicycle and whether the bicycle was locked at the time of the theft. Reports which do not include this information are invalid. Berlin only: Use online reporting tool “Internetwache Polizei Berlin”.

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Darüber hinaus werden wir dich bitten, den Schlüssel zum Schloss deines E-Bikes zu uns zu bringen, um zu beweisen, dass dein E-Bike zum Zeitpunkt des Diebstahls sicher verschlossen war.

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In case of theft, you will have to pay compensation as stated in the T&C. If you have booked the "Premium protection'' package, and if your E-Bike rented with us was securely locked, we will cover the costs of replacement in full or partially. Find out more under the section "Premium protection'' package.

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I lost my battery. What do I have to do?‍

Bitte wende dich an unser Team, um Hilfe zu erhalten. In jedem Fall wird dir eine Entschädigung in Rechnung gestellt. Weitere Informationen findest du in unseren AGBs.

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I lost my key. What now?‍

Bitte wende dich an unser Team, um einen Ersatzschlüssel oder ein Ersatzschloss anzufordern. In jedem Fall wird dir eine Entschädigung für den verlorenen Schlüssel in Rechnung gestellt. Weitere Informationen findest du in unseren Allgemeinen Geschäftsbedingungen (AGB).

Welche Schutzpakete gibt es?

We offer the "Premium protection" package for an additional monthly fee. This reduces your deductible in case of damage and theft of the E-Bike, e.g. up to 0 EUR in case of irreparable damage as a result of anaccident, given the battery is still intact.

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For damages to the E-Bike, you will need to submit an accident report, explaining in detail how the damages happened, to our team on-site or via our App. Please be aware that intentional damage and gross negligence are not covered by the additional protection of the “Premium protection” package. For thefts, an official police report will always be required. Note that only thefts of a securely locked E-Bike are covered under the “Premium protection” package. More information can be found in our T&C.

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I already have a subscription but would like to add the Premium Protection package, how do I do this?

Simply click on +Add New Products in the Subscription App under Subscription to add the "Premium Protection" package.

Is there a minimum term inthe contract?

Ja, die Mindestlaufzeit beträgt 1 Monat.

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Ich möchte mein Abonnement kündigen. Was muss ich dafür tun?

In unserer App kannst du dein Abonnement für den nächsten Abrechnungszeitraum immer bis 24 Stunden vor dem nächsten Abrechnungsdatum kündigen. Solltest du dich für ein Abonnement mit einer Mindestmietdauer angemeldet haben, musst du zunächst warten, bis dieser Zeitraum abgelaufen ist.

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Return your E-Bike with charging cable or other rented accessories (e.g.,batteries) BEFORE your next billing date during our opening hours. At the latest, your E-Bike needs to be returned to us on the day before your next billing date. Please note that we are not open on weekends.

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Bei Nichteinhaltung verlängert sich dein Mietvertrag automatisch um einen weiteren Monat.

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I would like to rent a second battery, is that possible?

It depends on the availability of the batteries in your location. Please contact our employees in the workshop.

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Gibt es eine Widerrufsfrist?

Die Kündigungsfrist hängt von deinem Abonnement ab, beträgt aber in der Regel 24 Stunden vor Ende des laufenden Abrechnungszeitraums.

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Wo kann ich das Fahrzeug abholen oder zurückgeben?

After you have made an appointment, you can pickup or return the E-Bike at our location in your city.

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Wenn du dein E-Bike zurückgibst, sollte es sich in demselben Zustand befinden, in dem du es erhalten hast, und der Akku sollte vollständig geladen sein.

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Can I transfer my subscription to another person?

No, unfortunately this is not possible. Each person must take out their own subscription.

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Can I withdraw my subscription?

‍Yes, you have a withdrawal period of fourteen days from the day the contract is concluded. You can find more information on this in Appendix 2a in our T&C.

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How can I change my personal details?

Super simply, in your subscription app under Settings.